• Chinook Vet

COVID-19: Chinook Country Veterinary Clinic

Updated: Mar 23


With the Coronavirus spreading further and the number of cases growing exponentially, we at Chinook Country Veterinary Clinic continue to do our best to provide the best service possible for you and your pets. We anticipate the possibility in the near future that we may only be allowed to offer emergency and essential services. Currently, with additional policies and procedures in place, we are able to continue to offer appointments. Starting last week, our team implemented a series of changes at the clinic to reduce the likelihood of transmission. We realize this made for longer appointments and processes. We would like to thank everyone for their patience and understanding. This week our social distancing measures will be more stringent. For the safety of clients and our team, we ask all clients to not enter the clinic. Food and prescriptions will be curbside pickup only. For food purchases, we ask people to call the order in and we will get it ready for you. Payment may be made using e-transfer or credit card, unfortunately, at this time we cannot accept cash. When you arrive at the clinic, call from the parking lot, your Items will be placed in one of the plastic bins on the deck outside of the clinic for you to pick up. Patients will be seen utilizing either telemedicine or video conferencing. We ask patients to be crated for transfer to the clinic. If you do not have a crate, the clinic will be happy to loan you one. If it is not possible to crate your pet, please notify the clinic by telephone for further instructions. Call the clinic when you arrive and leave your pet in the crate on the front deck. A staff member will collect your pet and bring it into the clinic. Your appointment will proceed as normal with you and the tech and/or veterinarian conversing via telephone or skype. When the appointment is complete, payment may be made with an e-transfer or credit card. Your invoice will be emailed to you or a hard copy taped to your crate. Your pet will be placed back on the front deck of the clinic for you to retrieve. Further, in order to ensure that Olds area pets and livestock continue to have access to veterinary care, we will be offering 24-hour emergency care from our Olds location. We also continue to offer large animal services in-clinic and on-farm while maintaining social distancing measures. Please call the clinic to arrange an appointment. Again, we would like to thank all our clientele for their patience, understanding, and participation in these new protocols during this time of uncertainty.

With thanks and good wishes to everyone,

The Team at Chinook Country Veterinary Clinic


Information for Pet/Animal Owners

Can COVID-19 be transmitted from humans to dogs and dogs to humans?

On Feb. 28, 2020, a dog in Hong Kong tested positive for COVID-19. It is suspected to be a case of human to animal transmission from infected owner to their own pet. There is currently no evidence that dogs can spread the infection. The dog did not show any clinical signs of illness and the virus was no longer detectable on the tests within five days. Since this one incident, no further dogs have had positive tests for COVID-19. No cases of cats or other domestic animals have been detected with COVID-19.

If you are not ill with COVID-19, you can interact with your pet as you normally would, including walking, feeding and playing. You should continue to practice good hygiene during those interactions (e.g., wash hands before and after interacting with your pet; ensure your pet is kept well-groomed; regularly clean your pet’s food and water bowls, bedding material, and toys).

If you are ill with COVID-19, it is recommended that you limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask. Do not share food, kiss, or hug them, and wash your hands before and after any contact with them.

Are current canine coronavirus vaccines protective against COVID-19?

The canine coronavirus vaccine for dogs is a different strain than the current virus affecting people. No specific vaccine for this strain (COVID-19) is available yet.

Animals in or from other countries

Although the current spread and growth of the COVID-19 outbreak is primarily associated with spread from person to person, experts agree that the virus likely originated from bats and may have passed through an intermediary animal source (currently unknown) in China before being transmitted to humans.

It is recommended that individuals who travel to an affected country or region avoid contact with animals, including wild meat and wet (live animal) markets.

If you are considering travel, check the latest travel health notices for the most up-to-date travel advice prior to traveling.

Animal importation

All animals entering Canada must meet import requirements set out by the Canadian Food Inspection Agency. There are currently no specific requirements in place in Canada restricting animal importation related to the COVID-19 outbreak. Importers, rescue organizations and adoptive families should consider limiting or postponing importing animals.

As always, imported animals should be closely monitored for signs of illness and you should contact a veterinarian if they become sick. Call the veterinary practice ahead to ensure they are aware of the circumstances.

For more information


Please note that Chinook Country Veterinary Clinic is still open; however, we are running with a significantly smaller staff, so please bare with us. We have already increased our biosecurity protocols, by utilizing a low/no contact appointment system and implementing an extremely high standard of cleanliness. UNTIL FURTHER NOTICE WE WILL NO LONGER BE ALLOWING WALK-INS. Even if you are just coming for over the counter products, we ask that you please call in advance. Call at least 24 hours in advance for prescriptions, so we can have your item ready. Remain in your vehicle when you arrive at the clinic and text 403-586-0304 or call 403-556-6414 and someone will bring your items to you. By limiting the amount of the public within the clinic, we will help reduce the spread of COVID-19.


In response to COVID-19, Chinook Country Veterinary Clinic wants to protect the health of our clients and staff, so going forward we are going to adhere to the 2-meter distance rule as recommended by Health Canada. Use the self-assessment tool provided by Alberta Health Services to help determine whether you should be tested for COVID-19. To minimize the risk of transmission to other people we will be offering additional services for prescription and food refills. First, we will be offering a Drop and Grab service, you pre-pay for prescriptions and food, you tell us when you arrive at the clinic call 403-556-6414 or text 403-586-0304 to let us know you are here and one of our staff will bring the product out to your vehicle. Secondly, if you are in self-isolation we will also be offering a delivery service within the town of Olds, now until the end of March.

If you need to bring your pet to the vet, and you are not ill, call to make an appointment for your pet as you normally would. If you are sick, and the appointment is non-urgent (exam, vaccines, spay/neuter), please stay at home and minimize contact with other people. Until your physician/ public health official believes you are no longer a risk of transmitting your infection to other people you may encounter during such a visit. If you are sick and you believe your pet is ill, please call in advance to determine how to best approach your pets needs and can be appropriately cared for, while minimizing the risk of transmission to other people.


(403) 556-6414

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